Grade 10 2 Quarter Review Activity

What is the voice quality that describes the pace or speed of speaking word?

• Volume

• Rate

• Pitch

• Tone

Which of the following result could happen if you are speaking too slow?

• The customer gets interested.

• Your customers get excited.

• The customer gets bored.

• All of the above.

A customer is having a problem understanding the specifications of a laptop offered by a company as the CSR quickly enumerate each one, what voice quality does the CSR lacks and in need to improve?

• Volume

• Rate

• Pitch

• Tone

If a person is speaking faster than usual, what does he possibly feels?

• Happy

• sad

• bored

• gloomy

As a team leader, one of your tasks is to observe your members, you have found out that one of the agents is speaking too soft while interacting with his customer, what could the customer perceived about this?

• The agent doesn't like to talk with his customer.

• The agent is probably unsure of what he is saying.

• The agent must have a problem.

• None of the above

How could you keep up with the mood of your customer if he uses a lively pitch?

• Just continue with your explanation about the product.

• Be emphatic and urgently explain the product.

• Get straight to the point.

• Keep up with the energy by being lively and accommodating to the customer.

Which of the following CSR demonstrates the proper rate of the speaking voice?

• Tom, uses the speed of his voice whichever pleases him.

• Jane, uses the speed of her voice based on her emotion.

• Noah, used the speed of his voice on a varied rate to emphasize the important parts of his message.

• All of the above.

As a tenured agent, you are asked to give a tip to your co-agent about the speed of his speaking voice, what will you say?

• Slow down on keywords.

• Speak louder if you are making choices.

• Use a recorder to record your speech so you can check the highness of your speaking voice.

• All of the above.

What terms refers to how loud or soft one's voice is?

• Volume

• Rate

• Pitch

• Tone

Which of the speaking voices below should you used in places where conversation should not be heard by others?

• Extremely loud

• Loud

• Normal

• Quiet