Front Office Staffing & Scheduling Quiz

What does staffing mean in the context of front office operations?

• Having a small number of employees at any given time

• Having untrained employees at any given time

• Having a large number of employees at any given time

• Having the correct number of adequately trained employees

What is the purpose of scheduling in front office operations?

• To reduce worker fatigue by having fewer employees

• To have as many employees as possible at all times

• To ensure that the appropriate people show up at the right time for their position

• To create a safety hazard in many jobs

What is the purpose of occupancy forecast in front office operations?

• To increase worker fatigue

• To reduce concentration of employees

• To track the number of employees at any given time

• To anticipate the business activity for the day

What is the importance of swing shifts in front office operations?

• It provides cover for meal breaks

• It increases worker fatigue

• It reduces concentration of employees

• It creates a safety hazard in many jobs

What is the definition of 'No Shows' in hotel reservations?

• Guests who checked out before the expected date of departure

• Guests who request for a room rental without having made a reservation

• Guests who wish to extend their stay beyond their expected departure date

• Guests with confirmed or guaranteed room reservations but do not turn up

What is the purpose of reservations information in hotel management?

• To create a safety hazard in many jobs

• To reduce concentration of employees

• To increase worker fatigue

• To prepare sales forecasts

What is the method to guarantee a reservation through prepayment?

• The guest guarantees to pay for the room even if it is not used

• The guest or his agent/representative pays for the room charges including tax and service charge for the entire stay before the guest’s arrival

• The hotel promises to hold the room until the check-out time of the following date of arrival

• The hotel agrees to hold the room until a stated cancellation time

Hotel hold reservations till 4pm or 6pm before they cancel it.

• True

• False

What is the meaning of 'Full House' in hotel reservations?

• 100 percent hotel occupancy: a hotel that has all its guest rooms sold

• Guests who wish to extend their stay beyond their expected departure date

• Guests with confirmed or guaranteed room reservations but do not turn up

• Guests who checked out before the expected date of departure

What is the purpose of the reservation process in hotel management?

• To reduce concentration of employees

• To create a safety hazard in many jobs

• To increase worker fatigue

• Reservations information can be used by hotel and other departments to prepare sales forecasts