Front Office Vocabluary

What is the role of a Bell Captain in a hotel?

• Assisting with check-in and check-out
• Managing the hotel's restaurant
• Cleaning the hotel rooms
• supervises the uniformed services can be divided into 4 areas: door services, bell services, parking and transportation services, and information and arrangements.

What is the purpose of a Non-guaranteed reservation in a hotel?

• Reservation expires at a specific time (usually at 6pm) on the reserved date.

• To cancel the reservation without any penalty
• To guarantee the availability of the room
• To pay in advance for the room

What is the responsibility of a Front Desk Agent in a hotel?

• The responsibility of a Front Desk Agent in a hotel is to check guests in and out, handle guest inquiries and requests, make reservations, and provide information about the hotel and local area.
• The responsibility of a Front Desk Agent in a hotel is to lead guided tours for the guests
• The responsibility of a Front Desk Agent in a hotel is to fix plumbing issues in the hotel rooms
• The responsibility of a Front Desk Agent in a hotel is to cook meals for the guests

What does the Night Audit in a hotel involve?

• Managing the hotel's social media accounts
• Organizing housekeeping schedules
• Reconciling daily transactions, preparing financial reports, and ensuring accuracy in the hotel's records.
• Serving breakfast to guests

What is the purpose of a Guaranteed reservation in a hotel?

• To ensure that the hotel will hold the room for the guest, even if they arrive late.
• To ensure that the hotel will not hold the room for the guest
• To reserve a room without any payment
• To guarantee a discount on the room rate

A room where guests sleep for one or more nights

• Sleeping / guest room

• Function room

• Ballroom

• Bathroom

A Function Room in a hotel

• room where guests sleep for one or more nights.

• part of the hotel that handles all tasks involved in preparing and selling sleeping rooms.

•   room rented for an activity, such as meetings, weddings or banquets.

• reservation expires at a specific time (usually at 6pm) on the reserved date.

What is the difference between a non-guaranteed reservation and a guaranteed reservation?

is a count of the number of rooms sold and the number rooms available on that day.

• Room Inventory

• Front Desk

• Bell Attendant

• Bell Captain

takes care of all guest needs are quests arrive at the hotel.