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Front Office Vocabluary

Authored by Chef Garner

Life Skills

7th Grade

14 Questions

Front Office Vocabluary
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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the role of a Bell Captain in a hotel?

Assisting with check-in and check-out
Managing the hotel's restaurant
Cleaning the hotel rooms

supervises the uniformed services can be divided into 4 areas: door services, bell services, parking and transportation services, and information and arrangements.

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the purpose of a Non-guaranteed reservation in a hotel?

Reservation expires at a specific time (usually at 6pm) on the reserved date.

To cancel the reservation without any penalty
To guarantee the availability of the room
To pay in advance for the room

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the responsibility of a Front Desk Agent in a hotel?

The responsibility of a Front Desk Agent in a hotel is to check guests in and out, handle guest inquiries and requests, make reservations, and provide information about the hotel and local area.
The responsibility of a Front Desk Agent in a hotel is to lead guided tours for the guests
The responsibility of a Front Desk Agent in a hotel is to fix plumbing issues in the hotel rooms
The responsibility of a Front Desk Agent in a hotel is to cook meals for the guests

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What does the Night Audit in a hotel involve?

Managing the hotel's social media accounts
Organizing housekeeping schedules
Reconciling daily transactions, preparing financial reports, and ensuring accuracy in the hotel's records.
Serving breakfast to guests

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the purpose of a Guaranteed reservation in a hotel?

To ensure that the hotel will hold the room for the guest, even if they arrive late.
To ensure that the hotel will not hold the room for the guest
To reserve a room without any payment
To guarantee a discount on the room rate

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A room where guests sleep for one or more nights

Sleeping / guest room

Function room

Ballroom

Bathroom

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A Function Room in a hotel

room where guests sleep for one or more nights.

part of the hotel that handles all tasks involved in preparing and selling sleeping rooms.

  room rented for an activity, such as meetings, weddings or banquets.

reservation expires at a specific time (usually at 6pm) on the reserved date.

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