BSM 414 - Cross-Cultural Communication Review Quiz

In a global business conference, Aditya, Alina, and Sara are discussing a potential partnership with Yujean's company, which is based in a different cultural background. What is the key to effective cross-cultural communication in this scenario?

• Understanding the cultural variables

• Sending the 'right' messages

• Receiving the 'right' messages

• Releasing the right responses

Answer explanation

The essence of effective cross-cultural communication is releasing the right responses.

During a typical day at a multinational software company, what percentage of time does the project manager, Cristian, spend communicating with international clients like Debora, Martha, Arturo, and Cresia?

• 45-60%

• 50-90%

• 30-50%

• 10-30%

Answer explanation

Principal Yoshia spends 70-90% of the time talking to students like Jillian, Angelita, Wendel, and Emre. This is the correct choice.

Sara Fonseca, a project lead from a German branch, and Ian, a team manager from the US branch of a multinational corporation, are working together on a new initiative. However, they are encountering some difficulties in communication. What could be the cultural noise in this scenario?

• The language barrier between Sara and Ian

• The use of nonverbal communication by Sara and Ian

• Cultural differences between India and the US that hinder the communication of intended meaning

• The volume of the message between Sara and Ian

Answer explanation

The cultural variables between Turkey and the USA undermine the communication of intended meaning, causing cultural noise.

Debora, a project manager from England, and Yujean, a team lead from South Korea, are discussing a project. Debora is (a)   in her approach to communication, which is crucial for international project management.

• assertive
• passive

• direct

• indirect

Answer explanation

Emre's approach to communication is being open and honest, which means he communicates openly and honestly.

Ana from Spain and Yujean from Mexico are working together on a global environmental project. What is a key principle they should follow to build trust in their communication?

• Ana making unrealistic promises to Yujean

• Yujean increasing unpredictability in his actions

• Both avoiding socializing and friendly contact outside of work

• Establishing a clear foundation for mutual benefit in their project

Answer explanation

To develop trust, Olga and Yoshia should create a clear basis for mutual benefit in their project.

As an international manager, Damdeep Kaur considers it would be wise to follow the five steps discussed in class to become more effective in intercultural communication. Arrange them from the first to the fifth step.

• Appropriate Follow-up Actions

• Careful Decoding

• Cultural Encoding

• Selective Transmission

• Cultural Sensitivity

During a global project meeting, Yujean and Cresia, two project managers from different cultural backgrounds, were discussing the impact of ethnocentric and stereotypical attitudes on their project execution. They were trying to understand what these attitudes are considered as in the context of global project management. Can you help them?

• Cultural noise

• Social organization

• Nonverbal communication

• Thought patterns

Answer explanation

Ethnocentric and stereotypical attitudes in cross-cultural communication refer to cultural noise, which can hinder effective understanding and communication between different cultures.

During a team meeting, Arturo observed that Sara and Alina were able to coordinate their project tasks seamlessly without verbal instructions. This non-verbal communication that deals with how their physical distance influenced their communication process is called .........................

• Syntax

• Phonetics

• Proxemics

• Semantics

During a global management conference, Amandeep, a manager from Russia, was discussing with her fellow managers Baba, Sarah, Kim, and Arturo about the 'high context' culture prevalent in her country. In the context of this discussion, what does 'high context' culture imply?

• Emotions and thoughts are openly expressed during the conference.

• Communication occurs within a framework of extensive information networks.

• Professional and personal relationships are separated during the conference.

• Emotions and thoughts are not openly expressed during the conference.

Answer explanation

In 'high context' culture, communication occurs within extensive information networks.

During a workshop, Cristian observed that Martha was demonstrating how to solve a challenging algebra equation to Debora without uttering a single word. What type of kinesic behavior was Martha using in this nonverbal communication?

• Communication through body movements

• Communication through facial expressions

• Communication through eye contact

• Communication through gestures

Answer explanation

Emre was using communication through body movements to express his character's emotions without speaking any lines.