Beverage Service Quiz

State the correct action to take if a customer advises that the tea is too strong.

What are the ideal conditions for storing tea, coffee and chocolate?

• In a humid, bright area with exposure to strong odors

• In a dry, cool, dark area away from strong odors

• In a wet, warm area with exposure to strong odors

• In an open container in a sunny area

List three things that should be checked if coffee grounds are seen in a cup of coffee when using 'pour and serve' coffee.

List two flavour characteristics of Robusta.

List two accompaniments that can be used when serving tea.

List three advantages to using string and tag teabags.

A customer advises that they are allergic to caffeine; name two other hot beverages that could be offered.

List three accompaniments that can be used when serving hot chocolate.

State three actions to take if a customer complains a milk/cream jigger is 'off'.