Leader ship

1. A common consequence of punishing a rule-breaker is:

• a) a. to deter others from breaking rules.

• b) b. to make the person punished feel angry, defensive, and hostile.

• c) c. to turn the rule-breaker into a chronic troublemaker.

• d) d. All of the above.

• e) e.a and c.

2. All but which one of the following offenses are causes for termination?

• a) a. Insubordination

• b) b. Excessive absenteeism and/or lateness

• c) c. A bad attitude

• d) d. Consistently substandard work

• e) e.Both c and d

3. It is a mistake to:

• a) a. start out by enforcing all rules strictly.

• b) b. enforce rules that employees think are unfair.

• c) c. take disciplinary action when you are angry.

• d) d. take immediate action when a worker has broken a rule.

• e) e. Both a and c.

4. Which of the following ways of dealing with a marginal worker is least desirable?

• a) Coaching to improve performance

• b) Trying out the worker in a different job

• c) Dehiring

• d) Firing

Up to ______ % of the time, people do not know that they are doing something that they are not supposed to be doing.

• a) 50

• b) 90

• c) 75

• d) 45

A dehire is:

• a) making an employee want to leave suggestively.

• b) a form of just cause termination.

• c) deciding not to hire an employee during the probationary period.

• d) None of the above.

Which of the following is not a mistake to avoid when disciplining employees?

• a) a. Waiting too long to take action

• b) b. Touching someone when you are disciplining

• c) c. Being inconsistent

• d) d. Criticizing the behavior instead of the person

• e) e.Both b and c

Which of the following is not a good reaction to an employee who is crying during an interview?

• a) Let the employee cry it out.

• b) Apologize for your actions.

• c) Show concern by offering a tissue.

• d) Stay calm and businesslike.

• e) Offer something to drink.

The first essential of successful discipline should include:

• a) a. company policies, regulations, and

  directives that apply to your department.

• b) b. work rules relating to hours, tardiness, sick days, conduct on the job, etc.

• c) c. legal requirements and restrictions.

• d) d. a and c

• e) e. All of the above.

In order to maintain good discipline with a minimum of hassles, threats, and disciplinary actions, leaders should:

• a) follow the rules themselves.

• b) create and maintain a positive work environment.

• c) establish good person-to-person relations.

• d) act consistent and fair.

• e) All of the above.