Koodo Internet

What type of internet do we offer?

• Fiber

• Cable

• 5G

• DSL

Customers can use their own equipment.

• True

• False

Koodo Internet subscription requires a credit check.

• True

• False

What method of payment is accepted? (Select all that apply)

• International credit card

• Valid Canadian credit card

• Prepaid credit card

• VISA/Mastercard debit card

Customers will receive a monthly bill.

• True

• False

When do you enter the customer’s credit card information?

• In the portal after entering the customers contact information

• Call ACES to add the credit card to the customer’s account

• The customer will receive an email with a link to complete the transaction and add their credit card

• Customers can go to their bank to add the credit card

When will the first payment come out?

• The activation date you selected

• As soon as they receive their equipment

• Immediately after confirming your subscription

• The 1^st of every month

What is the coverage range for Koodo Internet within a home?

• 1000 sq ft

• 1500 sq ft

• 2000 sq ft

• 2500 sq ft

When is a technician required?

• A technician is required for every home to ensure it is plugged in correctly

• A technician may be required if their home has never had prior cable internet services with Rogers, Shaw, Videotron or Cogeco

• A technician is never required

• A technician will drop off the equipment and complete a speed test

Customers are required to pay for an install fee if a technician is required.

• True

• False