Performance Management and Monitoring Quiz

What are the two methods used to monitor team and individual performance?

• Observation on the job and Skill or job related tests

• Performance Appraisal and Feedback

• Performance Review and Probationary Reviews

• Performance Standards and KPIs

What is the purpose of a Pareto chart?

• To construct and label bars for each category

• To communicate with others about your data

• To calculate and draw cumulative sums

• To analyse data about the frequency of problems or causes in the process

What is the main purpose of a T-Bar analysis?

• To make a decision in favour of cost vs benefits

• To create forward momentum and move to action

• To connect ideas and deeper insight

• To focus collective attention on the situation

What is the main purpose of a Cost benefit analysis (CBA)?

• To look for payback on project over a specified period of time

• To add up the value of the benefits of the course of action

• To calculate the payback period

• To decide whether to make a change

What is the main purpose of a Performance Review or Appraisal?

• To develop individuals and improve organisational performance

• To feed into organisational annual pay and grading reviews

• To identify staff training needs and learning desires

• To provide opportunities for counselling and feedback

What are the main areas that must be addressed to ensure records are maintained correctly?

• Medium and Access

• Creation and Admissibility

• Format and Retention

• Public embarrassment and Accountability requirements

What is the main reason accountability requirements are not met?

• Failure to create records in the first place

• Failure to maintain and/or complete accurate records

• Failure to capture records into the record keeping system

• Failure to maintain a disposal schedule

What must appear in Employee Records according to the text?

• Name of the employer and employee

• Type of employment and Superannuation

• Rosters and Time and wages records

• Termination of employment and Guarantee of annual earnings

What is the main purpose of a Fishbone diagram?

• To construct and label bars for each category

• To communicate with others about your data

• To analyse data about the frequency of problems or causes in the process

• To systematically identify and present all possible causes of a particular problem in graphical format

What is the main purpose of a Formal performance reviews / appraisal process?

• To feed into organisational annual pay and grading reviews

• To review each individual’s performance against objectives and standards

• To provide a formal, recorded, regular review of an individual’s performance and a plan for future development

• To identify staff training needs and learning desires