Principles of Operations Management Quiz - 2

According to Randall Schaeffer, what should operations management focus on?

• Techniques

• Problems

• Processes

• Inventory

What analogy does Randall Schaeffer use to explain the interconnectedness of business processes?

• Weather systems

• Transportation systems

• Communication systems

• Biological systems

What does the Pareto Rule of Efficiency (80/20 rule) suggest for operations management?

• No reliance on any specific methods

• Equal reliance on existing and new methods

• 80% reliance on existing systems and 20% on new methods

• 80% reliance on new methods and 20% on existing systems

What is the key principle for running a manufacturing operation according to Randall Schaeffer?

• Innovation

• Accountability

• Flexibility

• Sustainability

What should be done when small changes in processes occur, according to the principle of variance?

• Ignore them

• Support them

• Document them

• Measure and control them

What does the principle of causality suggest about solving problems?

• Ignore both the root cause and the effects

• Find the root cause and solve the underlying issue

• Ignore the root cause and focus on solving the effects

• Solve the effects first and then find the root cause

What is the key to the growth and prosperity of a company, according to the principle of managed passion?

• Financial performance

• Technology

• Customer satisfaction

• Employee morale

Why is humility important for operations managers, according to Randall Schaeffer?

• To avoid making mistakes

• To admit ignorance and learn from others

• To maintain a positive attitude

• To gain buy-in from key stakeholders

What is a constant measure of performance according to the principle of success?

• Market share

• Financial performance

• Employee satisfaction

• Customer satisfaction

What does the principle of change suggest about the attitude towards new technologies?

• Be open to change

• Be resistant to change

• Adopt new technologies without question

• Ignore new technologies