Basics of Customer Service (Revision Quiz #4)

When communicating with customer in the store, retail assistant can use ______ ______ to enhance the verbal communication with the customer.

(a)  

A retail assistant is required to maintain good ______ ______ such as showering, brushing off teeth, and wearing clean clothes.

(a)  

When a customer is satisfied with the retail assistant service and the whole shopping experience, the customer will usually make a ______ ______.

(a)  

Retail assistant need to establish ______ ______ to show sincerity and to let customer know that the retail assistant is ready to assist.

(a)  

A retail assistant can use ______ ______ _____ expressions to show active listening as well as sharing recommendations to customers.

(a)  

The process of continuous measurement of the company's products, services, processes and practices against the standards of recognized leaders in the industry is know as (a)   .

Cashier, retail assistant and advertising board are some ______ ______ that helps to create positive experiences and build strong customer relationships.

(a)  

A retail assistant quick response and attentiveness to customer's request is know as (a)   .

Being consistently good in quality or performance for a retail assistant in the store is known as (a)   .

People working within the same company who rely on the work or services provided by other departments is known as ______ ______.

(a)