Communication Styles Quiz

What is the most effective communication style that involves expressing your needs and opinions while respecting the needs and opinions of others?

• Passive

• Assertive

• Passive-aggressive

• Aggressive

Which communication style involves avoiding conflict or confrontation, often resulting in unexpressed feelings and needs?

• Passive

• Assertive

• Passive-aggressive

• Aggressive

When using assertive communication, what is important to remember?

• Prioritize others' needs over your own.

• Use aggressive language to get your point across.

• Express your thoughts, feelings, and needs clearly and respectfully.

A communication style where individuals express their needs and feelings in an indirect or manipulative way is known as:

• Passive

• Assertive

• Passive-aggressive

• Aggressive

Which communication style involves expressing your needs and opinions in a forceful and self-centered manner, often at the expense of others?

• Passive

• Assertive

• Passive-aggressive

• Aggressive

In a conflict resolution situation, what should you aim for to achieve a positive outcome? (2 Points)

• Win the argument at any cost.

• Understand the other person's perspective and find a compromise.

• Avoid the conflict and walk away.

• Force your solution on the other person.

During a disagreement, active listening involves: (2 points)

• Interrupting the speaker to express your opinion.

• Ignoring the speaker's words and focusing on your thoughts.

• Showing empathy, summarizing, and asking clarifying questions.

• Criticizing the speaker's point of view.

Which of the following is a non-verbal communication cue? (2 points)

• Facial expressions

• Speaking loudly

• Directly stating your needs

• Using complex vocabulary

When receiving feedback, a helpful response is to: (2 Points)

• Become defensive and deny the feedback.

• Listen actively, consider the feedback, and reflect on potential areas for improvement.

• Criticize the person giving feedback.

• Ignore the feedback and move on.

What best defines communication? (2 points)

• The process of sending and receiving messages from two or more people

• Verbally speaking to someone by sending a message

• Non verbal communication to send and receive messages

• Giving feedback to the person speaking