bscore

The balanced scorecard perspective which measures company's success in targeted segments of customers is classified as

• internal business process perspective

• customer perspective

• learning perspective

• financial perspective

The ability of organization to offer market offerings at lower prices in comparison of its competitors is classified as

• inelastic demand

• product differentiation

• cost leadership

• elastic demand

The balanced scorecard perspective which focuses on all the operations that leads to value creation process for customers is classified as

• learning perspective

• financial perspective

• internal business process perspective

• customer perspective

The example of financial perspective in balanced scorecard is

• customer satisfaction and market share

• operating income and revenue growth

• operating capabilities and number of patents

• employee turnover rates

Considering the balanced scorecard, the perspective in which performance of organization includes

• financial perspective

• learning and growth perspective

• customer perspective

• all of above

In strategy formulation, the forces that must be focused for industry analysis includes

• potential entrants in market

• customer's bargaining power

• supplier's bargaining power

• all of above

The example of customer perspective in balanced scorecard is

• operating income and revenue growth

• customer satisfaction and market share

• operating capabilities and number of patents

• employee turnover rates

The example of internal business perspective in balanced scorecard is

• operating capabilities and number of patents

• employee turnover rates

• operating income and revenue growth

• customer satisfaction and market share

The balanced scorecard perspective which measures strategy profitability and amount of operating income results from cost reduction is classified as

• learning perspective

• internal business process perspective

• financial perspective

• customer perspective

The example of learning and growth perspective in balanced scorecard is

• employee turnover rates

• operating capabilities and number of patents

• operating income and revenue growth

• customer satisfaction and market share