Poor Vs Great Communication

What was the initial reason for the customer's visit?

• To speak with a manager

• To buy a new product

• To have lunch

• To return an item

How was the customer advised to resolve their issue?

• By speaking to the manager in person

• By waiting for a call back

• By leaving a voicemail

• By emailing or using the online chat

What was the employee's reason for not being able to help directly?

• It was not their department

• They were on a break

• They did not know how to process returns

• They were new to the job

What did the customer want to do with the item bought for her husband?

• Exchange it for a different item

• Get a refund

• Gift it to someone else

• Keep it as a spare

How did the second customer attempt to resolve their issue before visiting the office?

• By posting on social media

• By using the online chat

• By calling the customer service line

• By sending an email