topo 11

What are the learning objectives of Chapter 11?

• Values, attitudes, and behavior, Organizational behavior, Perception and individual behavior, Work-related attitudes and behaviors

• Understanding stress and individual behavior, Managing your career readiness, Fostering a positive approach, Self-managing your emotions

• Describing the importance of personality and individual traits in the hiring process, Explaining the effects of values and attitudes on employee behavior, Describing the way perception can cloud judgement, Explaining how managers can deal with employee attitudes

• Making positive first impressions, Personality and individual behavior, The big five personality dimensions, Core self-evaluations

What are the Big Five Personality Dimensions?

• Prosocial behavior, Prosocial motivation, Organizational citizenship behaviors, Counterproductive work behaviors

• Extroversion, Agreeableness, Conscientiousness, Emotional stability, Openness to experience

• Self-efficacy, Self-esteem, Locus of control, Emotional stability

• Self-awareness, Self-management, Social awareness, Relationship management

What are the traits of emotional intelligence?

• Prosocial behavior, Prosocial motivation, Organizational citizenship behaviors, Counterproductive work behaviors

• Self-awareness, Self-management, Social awareness, Relationship management

• Self-efficacy, Self-esteem, Locus of control, Emotional stability

• Extroversion, Agreeableness, Conscientiousness, Emotional stability, Openness to experience

What are the three components of attitudes?

• Affective, Cognitive, Behavioral, Consistency and Cognitive Dissonance

• Stereotyping, Implicit Bias, The Halo Effect, The Recency Effect

• Self-awareness, Self-management, Social awareness, Relationship management

• Prosocial behavior, Prosocial motivation, Organizational citizenship behaviors, Counterproductive work behaviors

What are the sources of job-related stress?

• Demands Created by Individual Differences, Individual Task Demands, Individual Role Demands, Work–Family Conflict

• Self-awareness, Self-management, Social awareness, Relationship management

• Values, attitudes, and behavior, Organizational behavior, Perception and individual behavior, Work-related attitudes and behaviors

• Prosocial behavior, Prosocial motivation, Organizational citizenship behaviors, Counterproductive work behaviors

What is the model of career readiness?

• Prosocial behavior, Prosocial motivation, Organizational citizenship behaviors, Counterproductive work behaviors

• Understanding stress and individual behavior, Managing your career readiness, Fostering a positive approach, Self-managing your emotions

• Fostering a Positive Approach, Self-Managing Your Emotions

• Values, attitudes, and behavior, Organizational behavior, Perception and individual behavior, Work-related attitudes and behaviors

What are the barriers to diversity?

• Stereotypes and Prejudices, Fear of Discrimination against Majority Group Members, Resistance to Diversity Program Priorities, A Negative Diversity Climate

• The Big Five Personality Dimensions, Core Self-Evaluations, Emotional Intelligence, The Traits of Emotional Intelligence

• The Four Steps in the Perceptual Process, Five Distortions in Perception, The Self-Fulfilling Prophecy, or Pygmalion Effect, Employee Engagement

• Prosocial behavior, Prosocial motivation, Organizational citizenship behaviors, Counterproductive work behaviors

What are the important workplace behaviors?

• Values, attitudes, and behavior, Organizational behavior, Perception and individual behavior, Work-related attitudes and behaviors

• Prosocial behavior, Prosocial motivation, Organizational citizenship behaviors, Counterproductive work behaviors

• The Four Steps in the Perceptual Process, Five Distortions in Perception, The Self-Fulfilling Prophecy, or Pygmalion Effect, Employee Engagement

• The Big Five Personality Dimensions, Core Self-Evaluations, Emotional Intelligence, The Traits of Emotional Intelligence

What are the outcomes associated with employee engagement?

• Stress and Performance, Sources of Job-Related Stress, Reducing Stressors in the Organization

• The Big Five Personality Dimensions, Core Self-Evaluations, Emotional Intelligence, The Traits of Emotional Intelligence

• Job Satisfaction, Organizational Commitment, Important Workplace Behaviors

• What Percentage of Employees Are Fully Engaged at Work?, Outcomes Associated with Employee Engagement, How Can Managers Increase Employee Engagement?

What is the extent to which an employee identifies with an organization and is committed to its goals?

• Values, attitudes, and behavior, Organizational behavior, Perception and individual behavior, Work-related attitudes and behaviors

• Employee Engagement, Job Satisfaction, Organizational Commitment

• The Big Five Personality Dimensions, Core Self-Evaluations, Emotional Intelligence, The Traits of Emotional Intelligence

• The Four Steps in the Perceptual Process, Five Distortions in Perception, The Self-Fulfilling Prophecy, or Pygmalion Effect, Employee Engagement