Insurance Objection Handling

What is an effective first step in handling any insurance objection?

• Immediately offering a discount

• Arguing against the objection

• Acknowledging the client's concerns

• Changing the subject

Match the following objection handling strategies

• Explain the risk pooling principle

• I can just save the money instead of paying premium

• Simplify & highlight benefits

• I've heard bad things about insurance companies

• Share factual customer satisfaction info

• I don't need insurance; I'm healthy

• Discuss life's unpredictability

• Insurance policies are too complicated

1. If a client is concerned about sharing personal information, explain the company's _______________ protocols to reassure them.

What should you do if a client raises an objection about the cost of the insurance policy?

• Ignore the client's concerns
• Explain the benefits that justify the cost
• Tell the client that all insurance policies are expensive
• Offer to reduce the coverage to lower the cost

How does Sanjay respond to the objection "I already have insurance"

• Cut the call

• Get angry

• I understand, may I please help you verify whether you have enough insurance

If the client has enough insurance, should you force them to buy more?

• No

• Yes

Who does Sanjay compare himself to?

• A chef

• Batman

• A doctor

• Mickey Mouse