NEEDS ASSESSMENT KNOWLEDGE BASE Quiz

What is the purpose of conducting a task analysis according to the NEEDS ASSESSMENT KNOWLEDGE BASE document?

• To create a new organizational structure

• To systematically describe, document, and analyze the activities, procedures, processes, and resources used to accomplish current results

• To evaluate employee performance

• To design a new product

Which of the following is NOT listed as an advantage of conducting a task analysis?

• It helps in making recommendations for changes to current procedures and/or new tasks

• It provides a clear definition of what resources, processes, and results are related to current tasks

• It assists in the creation of a new marketing strategy

• It helps identify both what is working well and what is not working as well within the current organization

What does a task analysis define in terms of team and individual contributions?

• The financial contributions of individuals and teams

• The strategic planning done by individuals and teams

• What individuals and teams are both doing and should be doing in order to contribute to current results

• The personal goals of individuals and teams within the organization

According to the document, what is a vital tool for diagnosing needs and detecting potential remedies for improving performance?

• Performance review

• Task analysis

• Resource allocation

• Strategic planning

What is one of the disadvantages of effective task analyses mentioned in the text?

• They provide immediate results.

• They require time and resources that may not have been included in the initial planning.

• They simplify the needs assessment process.

• They can be performed without any systematic methods.

According to the text, what is a necessary step in the Hierarchical Task Analysis?

• Ignoring steps that cannot be observed.

• Documenting each step taken by the performer in completing the task.

• Consulting only with the individuals or teams that perform non-selected tasks.

• Starting the analysis after the task has been completed.

Which of the following is NOT a step identified for receptionists in the task analysis example provided?

• Check voice mail messages.

• Take detailed and accurate notes on each voice mail message.

• Email the sales manager on e-mails going to their sales representatives.

• Schedule appointments for the sales office.

What does If and Then Task Analysis apply to determine the important decisions in a task?

• The number of steps in a task

• The process logic

• The complexity of the task

• The time it takes to complete a task

What is an example of a task where If and Then Task Analysis can be useful?

• Making a phone call

• Using a word processing software application

• Sending an email

• Scheduling a meeting

According to the text, what should you do if the voice mail was for a district sales representative?

• Forward the voice mail to the manager

• Delete the phone messages

• E-mail the sales representative the contact information and message

• Take detailed notes on each voice mail message