Institute of the Motor Industry Appeals Policy

What is the purpose of the Institute of the Motor Industry appeals policy document?

• To provide guidelines for vehicle maintenance and repair

• To set out the process for submitting and handling appeals

• To outline the disciplinary actions for malpractice

• To describe the qualifications needed to work in the motor industry

Who should be aware of the contents of the appeals policy according to the document?

• Only the staff of the Institute of the Motor Industry

• Only the candidates enrolled in IMI services

• Both centre staff and their candidates

• Only the compliance manager

What must an individual do first if they wish to appeal a decision taken by the centre?

• Contact the Institute of the Motor Industry directly

• Go through the centre's appeals process

• File a complaint with the local authorities

• Seek legal advice

Whose responsibility is it to ensure that an apprentice is aware of the role of IMI as an EPAO and the full contents of the appeals policy?

• The apprentice themselves

• The centre's staff

• The provider/employer

• The compliance manager

Which of the following is NOT listed as a scenario covered by the appeals policy?

• Appeals from candidates about an assessment decision

• Appeals from centres about a decision to decline a request to take into account RPL

• Appeals from members following a decision made under the CPD policy

• Appeals from customers regarding product pricing

What will the IMI do if an appeal is upheld?

• Charge an additional fee

• Not refund the fee

• Refund the fee in full

• Increase the administrative costs

If an appeal payment is not received within how many working days will the appeal be rejected?

• 10 working days

• 15 working days

• 20 working days

• 25 working days

Under what circumstances is it expected that candidates will appeal directly to the IMI?

• When they have not tried their centre's appeals process

• When they have exhausted their centre's appeals process

• When they have not obtained written permission from the candidate(s) concerned

• When they are appealing on behalf of their centre

What must centres ensure if they are appealing on behalf of their candidates?

• That they have not exhausted their own appeals process

• That they have obtained written permission from the candidate(s) concerned

• That they are appealing a decision related to End Point Assessment

• That they are appealing a decision not made by IMI

What should all appeals include?

• Only the candidate's name and the date of the IMI's decision

• The centre details, date(s) the candidate received notification, full nature of the appeal, candidate’s name and IMI registration number, and contents and outcome of any investigation

• Just the nature of the appeal and the title and number of the qualification affected

• The candidate's personal opinion on the IMI's decision