Scheduling

Each patient given a specific time slot

• Specified Time Scheduling

• Wave Scheduling

• Modified Wave Scheduling

• Double Booking Scheduling

All patients told to come in at beginning of the hour in which they are to be seen

• Wave Scheduling

• Specified Time Scheduling

• Double Booking Scheduling

• Open Hours Scheduling

Schedule patients to arrive every 10–15 minutes during the first half of the hour rather than all at the beginning of the hour

•  Modified Wave Scheduling

• Wave Scheduling

• Double Booking Scheduling

• Open Hours Scheduling

Practice of scheduling two patients to be seen during the same time slot without allowing for any additional time in the schedule

• Double Booking Scheduling

•  Modified Wave Scheduling

• Wave Scheduling

• Open Hours Scheduling

Patients may arrive at any time during those hours and are generally seen in order of their arrival

• Open Hours Scheduling

• Double Booking Scheduling

• Specified Time Scheduling

• Wave Scheduling

Manual systems use hard-copy schedule book and a pencil or pen.

• True

• False

A grid that shows the availability of each physician, as well as periods of time that are not available for appointments

• Appointment matrix

• Established Patient

• New Patient

• Triage

One who has previously seen the physician within the past three years

• Established Patient

• Appointment matrix

• New Patient

• Triage

 If patient has never been seen by a physician in the practice

• New Patient

• Appointment matrix

• Established Patient

• Patient cancellation

Sorting or grouping patients according to seriousness of their condition

• Triage

• Patient cancellation

• No-show

• New Patient