8202L3SANPPT7FaultFinding

When identifying faults in sanitation systems, what can be an invaluable source of information?

• Manufacturer's manual

• Customer's description

• Online forums

• Plumbing textbooks

What often results in a successful repair without the need for extensive diagnostic tests?

• Replacing parts randomly

• Verbal discussion with the customer

• Conducting a survey

• Using specialized tools

Which of the following should the customer be asked about the fault in a sanitation system?

• When did it first occur?

• What is the brand of the system?

• Who installed the system?

• What color is the system?

What is one of the characteristics that should be asked about when gathering information on faults in sanitation systems?

• The cost of the system

• The age of the customer

• What characteristics did it show?

• The location of the manufacturer

Why is it important to know if the customer attempted any repairs themselves?

• To bill them for additional services

• To understand the original state of the fault

• To guide them on proper repair techniques

• To know if repairs have been attempted, which may affect the diagnosis

When attempting to identify faults with sanitation systems, what is the most important document to consult?

• The manufacturer's warranty

• The manufacturer's instructions

• Plumbing codes and regulations

• General plumbing guides

Which of the following is NOT one of the forms of fault-finding using manufacturers' instructions?

• Known problems and associated symptoms

• Methods to identify the problem using a flow chart

• Techniques required to replace the malfunctioning component

• Cost analysis for replacing equipment

What usually follows a logical, step-by-step approach in the fault-finding process?

• A list of tools required

• A flow chart

• A troubleshooting hotline

• A user testimonial

Why are manufacturers' installation, servicing/maintenance, and user instructions considered the most important documents for an installer?

• They provide the terms of the company's warranty.

• They contain marketing material for other products.

• They are required for legal compliance.

• They ensure correct and safe operation of equipment.

What could be a consequence of not following manufacturers' instructions carefully?

• Increased efficiency of the equipment.

• The warranty terms may become void.

• The equipment will operate without any issues.

• The installer will receive a bonus.