Répondre aux objections du client, conclure la vente ...
Authored by Tima DESIRE
Business
11th Grade
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10 questions
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1.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Le client émet des objections qui peuvent être :
Prétextes
Réelles
Sincères
Fausses
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Combien existe-t-il de techniques pour réfuter toutes les objections possibles ?
6
10
8
3
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Le prix est toujours un frein à l'achat.
Vrai
Faux
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Les signaux d'achat sont aussi appelés "feux verts".
Vrai
Faux
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Les mimiques correspondent à un signal d'achat :
Verbal
Non verbal
6.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Les techniques de conclusion couramment utilisées sont :
La conclusion directe
L'alternative
Le silence
L'écran
L'argument choc
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
La vente additionnelle est obligatoire.
Vrai
Faux
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