Chpt2

Systems at the strategic level help upper management to answer questions such as:

• is the business going well?

• how will the employment there about five years look like?

• what happens to the rate of return on the invested capital as production has  a increased delay of four months?

• what happened with the payment of  Mr Poelsta?

According to the _____ point of view on information systems  the optimal performance of a system is when there is a good balance between the technology and the organization.

• current

• technology infrastructure

• sociotechnical

• universal

What systems are usually an important data source for other systems?

• transaction processing systems

• ESS systems

• decision support systems

• management information systems

Transaction processing systems (TPS – transaction processing systems) serve the:

• knowledge processing level of the organization

• strategic level of the organization

• operational level of the organization

• management level of the organization

The type of information system that on the management level of an organization supports the features planning, control and decision making, by providing summaries and reporting exceptions is a:

• decision support system

• transaction processing system

• Management information system (or business information system)

• Office system

Which of the following is true about a DSS?  Decision support system

• DSS's are generally oriented on reporting and control

• the unique DSS's help managers at unique decision-making , that is not easy to specify in advance

• DSS's are relatively inflexible

• DSS's have little analytical capacity

An example of a marketing and sales information system at the operational level is a:

• system for predicting sales trends

• order processing system

• market analysis system

• price analysis system

ESS Executive Support System (or demand) systems are specifically designed to support the _____ level of the organization.

• upper-management

• middle management-

• end user

• operational