Sales reps miss key fields when filling out on opportunity record through the process. Reps need to move forward Win unable to enter previous stage. Which three options should the administrator use to address this need? Choose Three answers

Mark fields required on the page layout.

Use Flow to mark fields required.

Northern Trail Outfitters uses a custom object Invoice to collect customer payment information from an external billing system. The Billing System field needs to be filled on every Invoice record. How should an administrator ensure this requirement?

Make the field universally required.

Create a Process Builder to set the field.

Define an approval process for the child.

Require the field on the record type.

DreamHouse reality has an approval process. A manager attempts to approve the record but receives an error. What should an administrator review to troubleshoot this request?

Check if the user in the next approver is inactive or missing

Add a delegated approver for the next approver in the process.

Update the field level security to view on fields that are updated in the process.

Review the page layout to ensure, the fields updated in the process are visible

Cloud Kicks wants to try out an app from the AppExchange to ensure that the app meets its needs. Which two options should the administrator suggest? Choose two answers

Download into a Trailhead Playground.

Test Drive in a production org.

Universal Containers (UC) would like to count the number of open cases associated with each account and update the account with this value every Friday evening. UC has several hundred open cases at any given time. What should the administrator use to complete this request?

Use a scheduled process builder.

Cloud kicks intends to protect with backups by using the data by using the data export Service. Which two considerations should the administrator remember when Scheduling the export? Choose 2 Answers.

Data Backups are limited to weekly or monthly intervals.

Metadata backups must be run via a separate process.

Metadata Backups are limited a sandbox refresh intervals.

Data export service should be run from a sandbox.

An administrator installed a managed package that contains a permission set group. The permission set group that was installed includes Delete access on several objects, and the administrator needs to prevent users in the permission set group from being able to delete records. What should the administrator do to control Delete access?

Use a muting permission set with a permission set group to mute selected permissions.

Create a new permission set that has Delete access deselected for the objects.

Create a new role that prevents Delete permissions from rolling up to the users.

Cloud Kicks executives have noticed the opportunity Expected revenue Field displays incorrect values. How Should the administrator correct this?

Change the probability associated with the stage.

Update the expected revenue associated with the stage.

Adjust the forecast category associated with the stage.

Modify the closed won value associated with the stage.

Northern Trail Outfitters wants to know the average stage duration for all closed Opportunities. How should an administrator support this request?

Run the Opportunity Stage Duration report.

Use process builder to capture the daily average on each opportunity.

Add Formula Fields to track Stages on each Opportunity.

Refresh weekly reporting snapshots for Closed Opportunities.

Ursa Major Solar uses Opportunity to track sales of solar energy products. The company has two separate sales teams that focus on different energy markets. The Services team also wants to use Opportunity to track installation. All three teams will need to use different fields and stages. How Should the administrator configure this requirement?

Create three sales processes. Create three record types and three page layouts.

Create three sales processes. Create three record types and one page layout.

Create one sales process. Create three record types and three page layouts.

Create one sales process. Create one record type and three page layouts.

The administrator at cloud kicks has been told that users are unable to add repeating tasks in salesforce. Which two solutions the administrator use to ensure users are able to do this? Choose 2 Answers

Enable creation of Recurring Tasks in Activity Settings

Add create Recurring series of Tasks field on Page Layouts

Turn on Task Notifications service.

The administrator at cloud kicks is trying to debug a screen flow that create contacts. One of the variables in the flow is missing on the debug screen. What could cause this issue?

The available for input checkbox was unchecked.

The flow is an inactive version

The field type is unsupported by debugging.

The CTO of AW Computing has defined a new policy for cases to improve customer satisfaction. All cases submitted with a Case Reason of Installation must be acknowledged immediately via email and assigned to the appropriate agents. Any cases that are still in the New status after 4 hours must be escalated to support management. What case management tools need to be utilized for this requirement?

Auto-response rules, Queues, Escalation Rules

Auto-response rules, Macros, Entitlements

Auto-response rules, Queues, Macros

Auto-response rules, Entitlements, Escalation Rules

The administrator are Cloud Kicks created a new field for tracking returns on their new cloud shoe. A user has submitted case to the administrator indication that the new field is unavailable. Which two steps should an administrator do to troubleshoot this issue? Choose 2 answers

Ensure that the page layout for the user's profile has been updated.

Review the field level security of the field for the user profile

Run the setup audit trail for the organization.

Update the organization wide default for the object.

AW Computing (AWC) occasionally works with independent contractors, who the company stores as Contacts in Salesforce. Contractors often change agencies, and AWC wants to maintain the historical accuracy of the record. What should AWC use to track Contacts?

Enable Contacts to multiple Accounts.

Use a partner community to track the Contacts.

Create a new Contact record for each agency.

Create a Junction object to track many-to-many relationship.

Once an opportunity reaches the negotiation stage at cloud kicks, The Amount fields becomes required for sales users. Sales managers need to be able to move opportunities inti this stage without knowing the amount. How should the administrator require this field during the negotiation stage for sales users but allow their managers to make changes?

Configure a validation rule to meet the criteria.

Make the field required for all users.

Create to formula field to fill in the field for managers.

Assign the administrator profile to the managers.

Ursa Major Solar uses two different page layouts for Account records. One page layout reflects the fields related to customer accounts and another page layout includes fields for partner accounts. The administrator has assigned the customer account page layout to sales and support users and the partner account layout to the partner management team. What should the administrator configure to meet this requirement?

Create one record type for customer accounts and one record type for partner accounts.

Use a public group and a criteria-based sharing rule to share customer accounts with the partner team.

Add members of the partner management team to the default Account team for the customer accounts.

Grant create, read, edit and delete access to customer accounts on the partner team profile.

DreamHouse Realty regularly holds open houses for the selling of both houses and condominiums. For condominium open houses, there are a few extra steps that need to be taken. Agents need to be able to submit requests and receive approvals from the homeowners' association. How can the administrator ensure these extra steps only appear when creating open house records for condominiums?

Create two page layouts. Use business processes and record types to display the appropriate picklist values.

Create one page layout. Use record types to ensure the proper status picklist values display.

Create one page layout. Use business processes to ensure the proper status picklist values display.

Create two page layouts, one with a House Status field and the other with a Condominium Status field.

Clod Kicks has a screen flow with two questions on the same screen, but only one is necessary at a time. The administrator has been asked to show only the questions that is needed. How should an administrator complete this?

Use a conditional visibility to hide the unnecessary question

Use a new version of the flow for each scenario.

Use a decision element and a new screen to show the proper question

Use branching in the flow screen to show the proper scenario

Northern Trail Outfitters wants emails received from customers to generate cases automatically. How should the administrator ensure that the emails are sent to the correct queue?

Configure Email-to-Case so emails are delivered to the correct queue

Utilize a flow to identify the correct queue and assign the case.

Use a custom email services to set the owner of the case upon creation.

Create an Escalation Rules to send cases to the correct queue.

Cloud Kicks want its reports to show a Fiscal Year that starts on February 1 and has 12 months. How Should the Administrator Address this requirement?

Set the Fiscal Year to Custom and the starting month as February.

Set the Fiscal Year to Custom and the duration to 4 quarters.

Set the Fiscal Year to Standard and the starting month as February.

Set the Fiscal Year to Standard and the duration to 12 months.

Cloud Kicks (CK) needs a new sales application. The administrator there is an application package on the AppExchange and wants to begin testing it in a sandbox to see If it addresses CK's needs. What are two considerations when installing a managed package in a sandbox? Choose 2 answers.

The installation link has to be modified to test.saiesiorcc.com .

The package will be removed any time the sandbox is refreshed.

Any metadata changes to the package have to be recreated in production.

Install for Admins Only will be the only Install option available.

An administrator Creates a custom text area field on the Account object and adds it to the service team's page layout. The services team manager loves the addition of this field and wants it to appear in the highlights panel so that the services reps can quickly find it when on the Account Page How should the administrator accomplish this?

In the Account object manager, create a custom compact layout.

Create a new page layout and a new section titled highlights panel.

From the page layout editor, drag the field to the highlights panel.

Make the field required and move it to the top of the page.

The administrator at cloud kicks has been ask to change the company's Shoe style field to prevent users from selecting more than one style on a record. Which two steps should an administrator do to accomplish this? Choose 2 answers

Select the "Choose only one value "checkbox on the pick list field.

Change the field type from a multi-select picklist field to a picklist field.

Reactivate the appropriate Shoe Style values after the field type changes.

Back-up the Shoe Style values in existing records.

Executives at Cloud Kicks have reported that their dashboards are showing inaccurate data. The administrator has discovered been changing the source reports. Which two actions should the administrator take to preserve the integrity of the source reports? Choose 2 answers

Create a new report folder with viewer access.

Move the dashboard reports to the view-only folder.

Move the dashboard to the user's private folder.

Change the dashboard to be a dynamic dashboard

The Marketing team at Cloud Kicks uses campaigns to generate product interest. They want custom picklist values for the campaign member Status field for each campaign they run, currently, they ask the administrator to add or delete values, but this is very time consuming. Which two user permission should allow the Marketing team to customize the campaign member status picklist values themselves? Choose 2 answers

Create and Edit for Campaign Member

Customize Application permission

Northern Trail Outfitters (NTO) has deployed my domain. The Chief Marketing Officer wants to make sure that all of the Salesforce users log in using the branded login URL. There needs to be a grace period for the user's bookmarks to be updated. How should the administrator configure the policies in my domain settings?

Set the redirect policy to Redirect with a warning to the same page within the domain.

Set the login policy to require login from https://nto.my.salesforce.com

Set the Redirect policy to Do Not redirect.

Set the login policy to prevent login from https://login.salesforce.com

Simulado Certificação-ADM-Salesforce

Authored by Isac Silva

Professional Development

Used 1+ times

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64 questions

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MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Cloud Kicks has a team of product owners that need a space to share feedback and ideas with just the product team.
How should the administrator leverage Salesforce to help the team collaborate?

Use Quick Actions to log communication.

Configure a Chatter Public Group.

Create a Chatter Private Group.

Add Activity History to document tasks.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

An administrator supporting a global team of salesforce users has been asked to configure company settings.
Choose 2 options

Currency Locale

Default Language

Password Policy

MULTIPLE SELECT QUESTION

45 sec • 1 pt

Universal Container wants to increase the security of their org by requiring stricker user passwords.
Which two of the following should an administrator configure?
Choose 2 answers

Password different then username

Prevent common words

Minimum password length.

Password complexity requirement.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A sales rep has left the company and an administrator has been asked to re-assign all their accounts and opportunities to a new sales rep and keep the teams as is.
Which tool should an administrator use to accomplish this?

Data Loader

Mass Transfer Tool

Data Import Wizard

Dataloader.io

MULTIPLE SELECT QUESTION

45 sec • 1 pt

DreamHouse Realty regularly processes customer requests for warranty work and would like to offer customers a self-serve option to generate cases.
Which two solutions should an administrator use to meet this request?
Choose 2 answers

Web-to-Case

Case Escalation

Case Queues

Email-to-Case

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The marketing team at Ursa Major Solar wants to send a personalized email whenever a lead fills out the web-to-Lead form on their website. They want to send different Message based on the Lead Industry Field Value.
What Should an administrator configure to meet this requirement?

Use Validation rule to trigger workflow to email to Lead.

Configure an auto response rule to email the lead.

Add a public group and process builder to email the lead.

Create an assignment rule to email the lead

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

At Universal Containers, there is a custom field on the Lead named Product Category. Management wants this information to be part of the Opportunity upon lead conversion.
What action should the administrator take to satisfy the request?

Map the lead custom field to the product's product category field.

Create a workflow to update Opportunity fields based on the lead.

Create a custom field on the Opportunity and map the two fields.

Configure the product categories picklist field on the product.

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Simulado Certificação-ADM-Salesforce

Cloud Kicks has a team of product owners that need a space to share feedback and ideas with just the product team.How should the administrator leverage Salesforce to help the team collaborate?

An administrator supporting a global team of salesforce users has been asked to configure company settings.Choose 2 options

Universal Container wants to increase the security of their org by requiring stricker user passwords.Which two of the following should an administrator configure?Choose 2 answers

A sales rep has left the company and an administrator has been asked to re-assign all their accounts and opportunities to a new sales rep and keep the teams as is.Which tool should an administrator use to accomplish this?

DreamHouse Realty regularly processes customer requests for warranty work and would like to offer customers a self-serve option to generate cases.Which two solutions should an administrator use to meet this request?Choose 2 answers

The marketing team at Ursa Major Solar wants to send a personalized email whenever a lead fills out the web-to-Lead form on their website. They want to send different Message based on the Lead Industry Field Value.What Should an administrator configure to meet this requirement?

At Universal Containers, there is a custom field on the Lead named Product Category. Management wants this information to be part of the Opportunity upon lead conversion.What action should the administrator take to satisfy the request?

Sales reps miss key fields when filling out on opportunity record through the process. Reps need to move forward Win unable to enter previous stage.Which three options should the administrator use to address this need?Choose Three answers

Northern Trail Outfitters uses a custom object Invoice to collect customer payment information from an external billing system. The Billing System field needs to be filled on every Invoice record.How should an administrator ensure this requirement?

What should an administrator use as an identifier when importing and updating records from a separate system?

Access all questions and much more by creating a free account

Similar Resources on Wayground

Popular Resources on Wayground

Discover more resources for Professional Development

Cloud Kicks has a team of product owners that need a space to share feedback and ideas with just the product team.
How should the administrator leverage Salesforce to help the team collaborate?

An administrator supporting a global team of salesforce users has been asked to configure company settings.
Choose 2 options

Universal Container wants to increase the security of their org by requiring stricker user passwords.
Which two of the following should an administrator configure?
Choose 2 answers

A sales rep has left the company and an administrator has been asked to re-assign all their accounts and opportunities to a new sales rep and keep the teams as is.
Which tool should an administrator use to accomplish this?

DreamHouse Realty regularly processes customer requests for warranty work and would like to offer customers a self-serve option to generate cases.
Which two solutions should an administrator use to meet this request?
Choose 2 answers

The marketing team at Ursa Major Solar wants to send a personalized email whenever a lead fills out the web-to-Lead form on their website. They want to send different Message based on the Lead Industry Field Value.
What Should an administrator configure to meet this requirement?

At Universal Containers, there is a custom field on the Lead named Product Category. Management wants this information to be part of the Opportunity upon lead conversion.
What action should the administrator take to satisfy the request?

Sales reps miss key fields when filling out on opportunity record through the process. Reps need to move forward Win unable to enter previous stage.
Which three options should the administrator use to address this need?
Choose Three answers

Northern Trail Outfitters uses a custom object Invoice to collect customer payment information from an external billing system. The Billing System field needs to be filled on every Invoice record.
How should an administrator ensure this requirement?