Customer Service 1.1 - 1.3 (Some Knowledge Checks)

People who purchase goods that are bought and sold

• Customers

• Employees

• Managers

• Services

The process of selling products and or services to customers to earn a profit

• Products

• Services

• Retail

• Distribution

An interconnected system of approaches for meeting the goal of retailing

• Online Store

• Multi Channel

• Retail Ecosystem

• Retailing

Creates a seamless customer experience

• Multi Channel

• Retail Ecosystem

• Omni Channel

• Catelog

These retailers tailor their offerings to meet the needs of local customers. "Mom and Pop" stores.

• Corporation

• Independent

• Private Company

• Franchise

A business owned by shareholders through publicly traded stock. They have centralized decision-making for their multiple store locations.

• Corporation

• Private Business

• Independent

• Franchise

Ownership is limited to a single small number of owner investors, private business, can be large companies with many retail locations and centralized business operations

• Private Company

• Franchise

• Corporation

• Independent

A license is granted to another entity to retail a company's products or services in a particular area; consistently in the customer experience is critical. (Ex KFC, Pizza Hut, Edible Arrangements)

• Corporation

• Private Company

• Franchise

• Independent

What is the percentage of retail jobs in the U.S.?

• 5-10%

• 10-20%

• 25%

• 50%

Customer attitudes and expectations about the experience.

• Opinion

• Mindset

• Preference

• Feelings