Communication skills

Which of the following questions is an open question?

• Why do you want this job?

• Have you got any previous experience in this area?

• Are you excited by this new challenge?

• Is this your first leadership position?

Good Communicators do what?

• Laugh about other people

• Disrespect others

• Ignore other people

• Care about others

Assertive communicators ensure that their voices are heard in what kind of manner?

• Assured, determined and disrespectful

• Direct, honest and respectful

• Rude, aggressive and combative

• Inauthentic and fake

Which of these definitions best defines confidence?

• Confidence involves having your opinion heard before your colleagues

• Confidence involves having a loud voice

• Confidence involves believing in yourself, your abilities and ideas

• Confidence involves comparing your abilities to other people's talents

Which of the following should you try to do in a challenging conversation?

• Make your body language aggressive - so they know you are right

• Speak louder than the other person - you want to be heard

• Respond rather than react - give yourself time to consider how to reply

• Concede to their point of view - it is not worth standing up for yourself

When we fail to communicate a message efficiently, our audience has to fill in the gaps. This is known as making what?

• Appeals

• Arrangements

• Assumptions

• Amusements

Which of the following can help communication in difficult situations, by making others feel less defensive?

• Standing closer to people than usual

• Using "I" instead of "you" statements

• Repeating your point several times

• Speaking faster than usual

What does ACE stands for?

• Ability, Content, Efficiency

• Audience, Content, Environment

• Audience, Creativity, Education

• Audience, Contact, Environment

Which of the following is NOT an element of body language?

• Pitch

• Eye gaze

• Facial Expression

• Proximity