Service Meeting Standards

What is the standard Turnaround Time (TAT) for Dine In/Take Home counter in Order and Pay System?

• 45 seconds

• 65 seconds

• 80 seconds

• 90 seconds

What does FST stand for?

• Food Standard Time

• Food Safety Time

• Food Serving Time

• Fast Service Time

How many IPTC (Item Per Transaction Count) does 1 Bucket equal to?

• 1

• 2

• 3

• 4

In Drive-Thru, the 135 seconds Assembly will start when,

The assembler starts assembling the order

and ends when complete order is ready for _____?

• Discharge

• Departure

• Dispatch

• Deliver

Name the Project we use to eliminate missed outs.

(Hint: We use colorful materials for this project.)

PROJECT?

Is a way of convincing our guests to order something to compliment their meals

or an opportunity to offer a new product line.

• Incentive Program

• New Product

• Suggestive Selling

• Order Taking

An example spiel for the last key steps in counter, dining & drive-thru is?

• Thank you and goodbye!

• Kamsahamnida!

• Welcome to Jollibee!

• Thank you Ma'am/Sir, enjoy your meal! Please come again.

What is the standard way in answering a phone call at Jollibee?

• Hello, how may I help you today?

• Hello, may I know who's calling?

• This is Jollibee Marawi, how are you?

• Thank you for calling Jollibee Bagacay, how may I help you today?

What is the basic 2 Key steps in Welcoming a customer?

• Eye contact and Wave

• Nod and Smile

• Smirk and Greet

• Smile and Greet

A customer is complaining to you about the cold french fries she just bought from our store. What will be the best to say and do?

• Oh really! Sorry, Let me warm it for you. ( and then Re-fry the fries )

• Say sorry, let me look the one who served you ma'am.

• Say sorry, let me give you a new fries.

• Say sorry, let me call the manager and refund it for you.