QSMA Calibration Training Quality Check

What does C stand for in PDCA cycle?

Quality is

(Select all that apply)

• meeting customers' needs and expectations

• ensuring consistency in products and services

• provides continued sustainable growth

• delivering excellent products at sub-par service

TRUE or FALSE: There are 10 sections in ISO 9001:2015 and auditable items are found in Sections 4 to 10.

• TRUE

• FALSE

The following are principles of ISO 9001:2015 except

• Evidence-based Decision Making

• Customer Focus

• Internal Development

• Leadership

• Process Approach

Complete the diagram shown in order in relation to QMS.

• Training, Output, Input

• Process, Input, Output

• Documents, Output, Input

• Process, Output, Input

Which of the following is/are applicable for Staff Audit?

(Select all that applies)

• Job Description

• Dashboard

• Process Documents

• CSAT Score

• Records Retention

This serves as a useful record of what was planned versus what was achieved.​

• Checklist

• Audit Report

• Process Flow Chart

• Records

Fill in the blank: Quality Audit is a systematic, independent and documented process for obtaining objective _____________ and evaluating it objectively to determine the extent to which audit criteria are fulfilled.

Note: Do not match the number of lines with the number of letters

• record

• evidence

• data

• document

All are possible outcomes in an audit report except ______?

• Positive Observation

• Non-conformity

• Opportunities for Improvement

• Off the Records

It is the non-fulfillment of a requirement/s against ISO 9001:2015.