Pop Quiz Chapter 1-Introduction to operations management

Operations management can be defined as activities related to the creation of goods or services by transforming inputs into outputs

• True

• False

Basic components of operations system consist

• input
  transformation process
  output

• Feedback

• input
  transformation process
  output
  feedback

• feedback only

Inputs can be raw materials, financial support, human resources, equipment and information

• True

• False

Example of output is goods or services

• True

• False

Operations management allows us to understand what

(a)  

Roles of operations managers consist planning, organizing, ​ leading and​ ​

(a)  

Objective of operations management can be

• to make customer dissatisfied

• to achieve customer satisfaction

• to improve overall productivity

• to ensure timely delivery of the products

One of the importance of operations management is

• to understand what operations managers do

• to use resources efficiently

• to smoothing the production process

• to meet the expected demand and delivery dates

Intangible outputs is one of the characteristics of

(a)  

Low interaction with customers is one of the characteristics of

(a)