Ch. 9 Emergency Communications Technologies

When was the first 9-1-1 call made in America?

• a) 1968

• b) 1957

• c) 1973

• d) 1999

How did telephone operators in small towns go the extra mile to help in emergencies?

• a) They activated the local fire alarm

• b) They personally went to the scene of the emergency

• c) They contacted local doctors and law enforcement personnel

• d) They provided medical assistance over the phone

Before the dial telephone came into use, how did callers get in touch with emergency services?

• a) They had to know the number and dial it themselves

• b) They had to wait for an operator to answer and connect them

• c) They had to go to the police or fire station in person

• d) They had to send a written message to the authorities

How does E9-1-1 associate a physical address with a telephone number?

• a) By using a reverse telephone directory provided by the telephone company

• b) By triangulating the location based on cell towers

• c) By using a digital file supplied by the telephone company

• d) By manually inputting the address into the system

What problem did the appearance of rotary-dial telephone service solve?

• a) The loss of personalized service from local operators

• b) The difficulty of dialing long phone numbers

• c) The inability to reach emergency services quickly

• d) The need to know the number of the person being called

What is the goal of interoperability in public safety communications?

• a) To ensure that all public safety agencies use the same equipment and technology

• b) To facilitate communication between different public safety agencies

• c) To standardize communication protocols and frequencies

• d) To improve the efficiency and effectiveness of emergency response

What is the purpose of Text-to-9-1-1 technology?

• a) To allow emergency services to send text messages to individuals in need

• b) To enable individuals to send text messages to 9-1-1 in case of emergency

• c) To provide a backup communication method in case of phone service failure

• d) To facilitate communication between public safety agencies using text messages

What is the purpose of the European Union's 1-1-2 emergency number?

• a) To provide a single emergency number for all member states

• b) To improve communication between emergency services

• c) To ensure access to emergency services from any telephone or cell phone

• d) To reduce the number of emergency calls made to 9-1-1

What is the purpose of Full mobile number portability (FMNP)?

• a) To allow users to keep their phone number when switching between mobile carriers

• b) To enable seamless communication between different mobile networks

• c) To improve the reliability and quality of mobile phone service

• d) To provide access to emergency services from any mobile phone

What is the purpose of Telematics in the context of public safety?

• a) To integrate telecommunications and information processing in emergency services

• b) To provide automated emergency warning systems in vehicles

• c) To enhance communication between different public safety agencies

• d) To enable the transmission of voice conversations over the internet