Bus 324 II

Does the company in this case implement a quality CRM system

• Yes

• No

The name of the company in the case is _____

How many European customers does shell serve?

• 80 million

• 1 Billion

• 300 thousand

• 20 million

Shell uses a ​ (a)   approach. This allows for ​ (b)   growth

• Step by Step
• Sustainable
• Fast paced
• Weak
• Disorganized
• Minimal

Are you ready for this presentation to over? (choose wisely)

• Yes

• No

• No way, I love this presentation

• Totally, I lost interest after the recap

David admitted he does not like to share his ​ ​ (a)   with websites

• Location
• Kirkland coffee
• Feelings
• Cow Videos

The Name of David's infamous Youtube channel is:

The first step in developing a CRM system is:

• Strategy

• Open a call center

• Vision

• Contact David Dobson

What group are we: _

Who is your favourite professor? (choose wisely)

• Professor Dolores Umbridge

• David Dobson

• Albert Einstein

• John Keating