Communication Quiz

Which of the following is an example of non verbal communication?

• Clarity

• Facial expressions

• Words

• Language

What is the core communication in the message?

• Symbols

• Feedback

• Encoding

• Words

What is the medium through which a message travels from the sender to the receiver?

• Symbols

• Feedback

• Encoding

• Channel

Who is the person for whom the message is intended?

• Receiver

• Sender

• Decoder

• Communicator

What is the change in behavior of the receiver on receiving the message from the sender called?

• Feedback

• Decoding

• Encoding

• Effect

Which of the following is a barrier to effective communication related to environment in a pharmacy setting?

• Attitude

• Lack of privacy

• Physical disability

• Lack of knowledge

What is a common barrier to communication in a pharmacy setting related to patient factors?

• Physical disability

• Culture

• Noise

• Language

What is a barrier to communication in a pharmacy setting related to the pharmacist?

• Language barriers

• Illiteracy

• Pre-occupied with other matters

• Lack of confidence

Which of the following is a barrier to communication in a pharmacy setting related to delegation of responsibilities to untrained staff?

• Physical barrier

• Confidentiality

• Time

• Noise

What is an optional element of communication that may or may not happen?

• Feedback

• Decoding

• Encoding

• Effect