Communication Skills

Explain the difference between verbal and non-verbal communication.

• Verbal communication uses words, while non-verbal communication uses gestures and visual cues.

• Verbal communication is more effective than non-verbal communication.

• Verbal communication uses gestures, while non-verbal communication uses words.

• Verbal communication is only used in written form, while non-verbal communication is only used in spoken form.

How can body language affect the message being conveyed?

• Body language can enhance, emphasize, or detract from the verbal message, leading to potential misunderstandings or misinterpretations.

• Body language has no impact on the message

• Body language always complements the verbal message

• Body language is only relevant in written communication

What are some common barriers to effective communication?

• Silence

• Homogeneous culture

• Lack of clarity, noise/distractions, language barriers, emotional barriers, cultural differences, physical barriers, closed-mindedness

• Excessive clarity

Describe the concept of empathy in communication.

• Empathy in communication is the skill of avoiding emotional connections.

• Empathy in communication is the ability to understand and share the feelings of another person.

• Empathy in communication is the act of imposing one's own feelings on others.

• Empathy in communication is the ability to ignore the feelings of others.

Why is it important to ask clarifying questions during a conversation?

• It is important to ask clarifying questions during a conversation to ensure mutual understanding and effective communication.

• Asking clarifying questions can make the conversation longer

• Clarifying questions can lead to confusion

• It is unnecessary to ask clarifying questions

Discuss the role of feedback in improving communication skills.

• Feedback is not necessary for improving communication skills

• Feedback provides valuable insights into communication effectiveness, helps identify areas for improvement, and guides individuals in refining their skills.

• Feedback can hinder communication skills development

• Feedback is only useful for negative criticism

How can one improve their public speaking skills?

• Speak in a monotone voice

• Read directly from a script without practicing

• Practice regularly, join a public speaking group, seek feedback, watch skilled speakers, work on body language and vocal variety, and focus on engaging the audience.

• Avoid eye contact with the audience

Explain the importance of maintaining eye contact during a conversation.

• Eye contact during a conversation can be distracting and hinder effective communication.

• Avoiding eye contact shows confidence and dominance in a conversation.

• Maintaining eye contact during a conversation is unnecessary and can be seen as invasive.

• It is important to maintain eye contact during a conversation to show attentiveness, respect, and engagement with the speaker, fostering a sense of connection and trust for better communication and understanding.

What are some strategies for resolving conflicts through effective communication?

• Active listening, 'I' statements, understanding perspectives, finding common ground, and being open to compromise.

• Using sarcasm

• Ignoring the other person

• Yelling loudly

Who initiate the process of communication?

• The medium
• The feedback
• The receiver
• The sender