Quizz - APRIL '24

Consent should be...

• ...informed

• ...in capacity to make decision.

• ..given in written only

• ...voluntary

• ...reconfirmed with every contact to the subscriber

Tags

Consent

Which CSI do you use for a RFA for medical and security information for an upcoming business trip?

• I put in multiple CSI's

• Medical Advise

• Security Advise

• Travel Services

• Comprehensive Services

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CSI

What is the approved abbreviation for ' Insurance ' ?

• INS

• IC

• INS C

• SI

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Abbreviations

What is the 4th Core Value in addition to PASSION, EXPERTISE, CARE?

Who may approve using a clients DA?​ ​

• OM
• MT
• CAD
• Supervisor
• HoA

Answer explanation

From 10.000 EUR and above the OM needs to be the approver from operational point of view. Below this amount, escalating to the Supervisor is enough.

If ever in doubt: Do not hesitate -> Escalate!

Tags

Corporate Campaign

Part of the 5 Expedite Questions before putting through to Specialist ( MT / Security )​ are... ​ ​ ​ ​

• Telephone Number
• Name

• Spelling of Name

• Date of Birth

• Client

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Corporate Campaign

Which is the correct Incident Type to choose for MedLink Crew Support Cases in NewCase?

• MedFit

• Medical Incident

• AVMAR – MedLink

• AVMAR - GRC Incident Script

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Corporate Campaign

Which principle do we need to follow at all times?​ (a)  

• Assist First -> Verify Later !
• Verify First -> Assist Later !

Tags

Corporate Campaign