PHO Unit 4

The initiative introduced by Changi Airport Group in 2015 is known as the

• Fast And Seamless Transportation.

• Fast And Secure Travel.

• Fast And Seamless Travel.

• Fast And Secure Transportation.

Why is it important to provide passengers with accurate departure information?

• To facilitate efficient disembarkation processes.

• To comply with aviation regulations.

• To reduce the probability of flight delays.

• To maintain safety and security standards.

Using the self-service kiosk, passengers are able to retrieve their booking using all of the following methods EXCEPT

• scanning of passport.

• entering their e-ticket number.

• searching of booking reference.

• keying in their NRIC number.

After a successful check-in, passengers will see the following information in the reminder page EXCEPT

• aircraft type.

• gate closing time.

• departure time.

• boarding gate.

The check-in service where passengers can check in by sending short messages to the airline's hotline is known as

• Mobile check-in

• SMS check-in

• Off-airport check-in

• Internet check-in

The manage system errors mode allows the user to

• perform a reset.

• check system component status.

• switch from self-service to agent-assisted mode.

• force accept a baggage.

Internet check-in opens up as early as _ hours prior to departure.

• 24

• 48

• 56

• 72

An appropriate baggage security question to ask passenger is

• do all the bags belong to you?

• have you declared any duty-free items?

• can you tell me the contents of your bag?

• did your mother pack the bag for you?

'Place bag in baggage tray' is an appropriate solution for which scenario?

• An upright bag has been detected.

• Bag exceeds 23kg.

• Bag is placed incorrectly.

• Baggage with straps have been detected.

The appropriate solution for the error message: "Please look at the camera for photo taking" is

• Please approach staff for assistance with the photo.

• Please re-take photo.

• Please upload a new photo.

• Please rescan passport photo.