Business Communications Study Guide

A worker should proofread which of the following before sending it?

• a. Text
• b. Email
• c. Business letter
• d. All of the above

When should animation, videos, and sound effects be used in a presentation?

• a. If they are necessary and appropriate
• b. If they are really cool or funny
• c. If the speaker needs to fill time
• d. For any of the above reasons

Which should a worker say if the worker cannot hear the words of a telephone caller?

• a. “Your phone service is bad.”
• b. “Huh? I can’t hear you well.”
• c. “I’m sorry. I had trouble hearing that. Can you please repeat what you said?”
• d. “I am hanging up now.”

Which of the following demonstrates good listening skills during a conversation?

• a. Finishing the other person’s sentences
• b. Texting or playing a game
• c. Nodding and making eye contact
• d. Turing the face away from the speaker

Which is an appropriate greeting to use in an workplace email?

• a. Your order is now ready.
• b. Hello Mr. Parker,
• c. Thanks,
• d. Thx

A manager saw a worker make a mistake. Which method should the manager use to discuss the mistake with the coworker?

• a. In-person conversation
• b. In a business meeting with ten people
• c. Text message
• d. Any of the above

When leaving a voicemail message, which information should a worker provide?

• a. Name and contact information
• b. Company name
• c. Reason for the call
• d. All of the above

Which is the ideal part of an email for a worker to include a list of job tasks?

• a. Greeting
• b. Subject line
• c. Body
• d. Closing

Which should a speaker do when delivering a business presentation?

• a. Use a monotone voice.
• b. Speak clearly and energetically.
• c. Hold a hand over the mouth when talking.
• d. All of the above

Which is the best expression to use in the closing of an email or phone conversion?

• a. Thank you
• b. Hello
• c. LOL
• d. Let me introduce myself.