INFINITI SERVICE TO SALES LEAD TRAINING FOR FRONTLINE SERVICE A

Key objective for Infiniti Sales to Service Lead training is:

• a.      Building Relationships, Enhance Trust & Increase sales

• b. Enhance Synergy between Infiniti Aftersales & sales.

• c. Impact on lead generation by service to sales.

• All of above

Lead generation is the process of attracting and converting strangers and prospects into someone who has indicated interest is you company's product or service.

• True

• False

Customer bought his/her Infiniti QX60 2018 for service of 100000 km, he/ she is enquiring about new car upfront. He/ she is quite intrigue by new Infiniti QX80.

• Cold Lead

• Warm Lead

• Hot Lead

Building a rapport with customer, while interacting him/her is key to Lead generation.

True or False

• True

• False

Role of Infiniti Service Ambassador in Lead generation process:

• a.      Act as a major link between Customer & Showroom Sales team.

• b. Keep the customer loyal by guiding him/her to take best decision for New Infiniti vehicle & to provide him her best car resales value with the support of CPO.

• c. Contribute to dealer profit.

• All of above.

What is not the Best way to find out potential customer for Infiniti Service to sales lead is:

• Service Record

• Warranty Ending Cars

• Customer Loyality Track

• Customer with lot of money