CS StraitsX Quiz - May 2024

What should CS do if receives a report from Hoiio containing an issue and there is another active ticket (Open/Pending/On-Hold) from the same user?

• CS will merge the Hoiio ticket with the ticket that is currently active

• CS will submit the ticket as Solved

•  CS will send an email to the User to confirm the issue

• CS will send an email to the user and provide an answer to the issue

What information should the CS Team provide to users who mistakenly transferred funds to the old StraitsX Deposit Address?

• Educate the user first on how to retrieve the new StraitsX deposit address

• Provide a new StraitsX deposit address to the user

• Delete the old StraitsX deposit address from ASB

• Escalate the issue to the Prod Ops StraitsX Team directly

What should we inform the user, if his/her blockchain withdrawal transaction is stuck with the status compliance_passed in ASB but no blocked reason?

• Escalate the issue to the Prod Ops StraitsX Team, to approve the transaction

• Advise to wait because the withdrawal process might take up to one business day

• Approve the user's pending transaction in ASB and inform the user

• Advise the user to check whether the funds have been reflected in his/her wallet address

In the case of deposit before whitelisting, if a risk score above 4.0 appears during screening, what should CS do?

• Escalate to Prod Ops StraitsX Team

• Approve the deposit

• Escalate to Compliance Team

• Reject the user's deposit

In cases involving Jumio, if a user experiences rejection from Jumio three times, what should CS do?

• Escalate to Compliance Team

• Escalate to PM Team

• Escalate to Fraud Team

• Escalate to Account Ops Team

The following are cases that still use security questions, except for:

• Pending deposit

• Deposit to Old VA

• Phone number already used in another account

• Verification rejected

For which blocked reason does the CS need to screen the user's wallet address?

• Compliance_passed

• Blockchain deposit from an unknown address

• ComplianceBlockers::UnexpectedDepositAddressBlocker

• Name check failed

   

Where should CS escalate if the user transaction is blocked due to the travel rule not approve?

• Compliance Team

• Engineering Team

• Prod Ops StraitsX Team

• No need to escalate, can inform the user to fill out the travel rule form

Below is the list of supported tokens and networks for Singapore-based and International-based in the StraitsX account, except?

• USDC TRC-20

• XSGD ERC-20

• XSGD ZRC-2

• USDT ERC-20

What distinguishes XSGD from other stablecoins like USDC and USDT?

• XSGD is pegged to the Singapore Dollar (SGD)

• XSGD operates on the Stellar blockchain

• XSGD transactions are faster and cheaper

• XSGD is backed by a reserve of various fiat currencies