ID Pr#d#ct H#ng##t: RRD

If the beneficiary is XenRemit Unionbank Plaza, to whom should you escalate the USD prefund?

• Assign to Finops ID via Zendesk
• Check in #forex-topup
• Escalate to Finops PH via #xendit-ph-prefunding
• No need to escalate

Merchant is inquiring about disbursement delivery rate. Who's the best stakeholder for you mention on thread?

• CPS
• Dev team
• AM
• L2

Is there any reference for you to see if the merchant is under Xendit or Instamoney? If yes, give me the link :p

If merchant asks to resend callback, what is the first thing you need to do?

• Escalate to L2
• Advise them to resend the callback via dashboard
• Resend via Admin Dashboard
• Say that we can't resend the callback

Merchant said that the end user haven't received the funds. What is the first thing you need to do?

• Ask for bank statement
• Escalate to L2