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TEX Pillars

Professional Development

1st Grade

Used 34+ times

TEX Pillars
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6 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

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To what pillar belongs this behavior "Reinforce value of products and services"

Sales offer

Are they staying longer

Verbalize your actions

Grand Central

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

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To what pillar belongs this behavior "Provide relevant self support"

Customer Happiness

Are they staying longer

I love T-Mobile

Reduce Customer Effort

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

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What metrics will impact if she is happy?

Customer Happiness

UP and FCR

Stay Longer

Un-carrier Perspective

4.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

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"I´m so upset because I have to call every day and my problem still unsolved. What are you going to do to help me?" What you should do first?

"ok, let me help you"

Ask for the pin to verify the account.

Acknowledge customer effort and thank him for his time.

Recognized customer tenure.

5.

MULTIPLE SELECT QUESTION

30 sec • 1 pt

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What tool should I use to send homework to my customer and make sure they don´t callback?

Grand Central

C2

FCR

Set up a follow up for 3 days

6.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

What Pillar it´s the most important?

Deep customer relations

Are They staying longer

Customer happiness

Reduce customer effort

All the Pillars are important

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