Communication 10 soal (Chapter 10)

As part of the Monitor & Control Project Work process, your project team created a project status report which included burndown chart, earned value graphs, and other information. The information contained in the report is of vital importance to several stakeholders who rely on the information to take appropriate action.

What should be done next?

• Disseminate the report through the Monitor and Control Project Work process

• Distribute the report as part of the Monitor Communications process

• Carry out the Manage Communication process to communicate the report

• Submit a change request to update the communications management plan before communicating the report

At a project weekly status meeting, the project manager requests an update from a stakeholder who was supposed to implement an approved change request. The stakeholder is surprised saying they were not aware of the change.

What should the project manager do immediately?

• Rebuke the stakeholder for the failure to implement the change

• Review the communication management plan

• Update the stakeholder engagement matrix

• See if the change is still needed for the project

A product review to demonstrate what has been worked on during this first month is scheduled for Friday. Should the project manager communicate to the customer about this meeting and why or why not?

• Yes, the customer is a mandatory participant in every product review

• No, it is too early in the project for the customer to see the product

• Yes, the customer can join and provide feedback on the work in progress

• No, only internal stakeholders should attend the product review

A project manager has compiled a project performance report as requested by the project sponsor. The project manager prepares an email to communicate her findings. She is careful to format the report in a way that can be easily understood by the sponsor once received.

Which of the following components of a basic communication model will be used by the project manager and the sponsor?

• Encode and decode

• Choice of media

• Interactive communication

• Writing style

Which of the following is NOT an input to the Plan Communication Management process?

• Stakeholder register

• Enterprise environmental factors (EEFs)

• Performance reports

• Organizational process assets (OPAs)

A project requires the coordination of several vendors to produce the project deliverables. The new project manager wants to ensure that the project continues without disruption from the change in project leadership and would like to understand what communication technology and methods are being used in the project.

What should the project manager do next?

• Look in the project management plan

• Refer to the stakeholder engagement plan

• Speak with the company’s communication manager

• Examine the procurement management plan

The plan to have 80% of the 10,000 employees enrolled in the new system by the end of the month is nowhere near target. The project team has sent multiple emails to the entire company with the reminders to enroll.

What should the project manager do?

• Instruct the team to send another email stressing the importance of the deadline

• Evaluate project communications and the communication strategy

• Offer an incentive to managers who ger 80% or greater of their employees enrolled

• Submit a change request to update the communications management plan

A project manager does most of her communicating with team members, internal project stakeholders, and external project stakeholders via email. The project manager incorporates specific techniques when composing her emails to reduce any misunderstandings.

Which of the following is NOT considered one these techniques?

• Concise expression

• Clear purpose directed to the needs of the reader

• Controlled flow of words and ideas

• Communication register

A project manager has been communicating with 10 stakeholders regularly. Last week 2 more stakeholders were identified and added to the communication management plan.

What is the number of potential communication channels?

• 66

• 78

• 55

• 12

As the project manager, once your internal project team member are assigned, you ensure they can log in and have read and write permissions for the project repository, where all project related documents are electronically stored. Selected external stakeholders may be provided logins with limited access and read-only permissions.

What type of communication do you encourage in this situation?

• Interpersonal communication

• Interactive communication

• Push communication

• Pull communication