General Management Revision

Angelina is a manager at the fluffy and Fresh Bakery. She is in the process of allocating the different resources to the various sections of the bakery, and she is defining the duties of the employees and the procedures they need to follow in order to ensure the bakery meets its goals. Angelina is in the __________ phase of the

management process.

• planning

• organising

• leading

• control

Mike is the CEO of Safety Xpress, a company specialising in road safety equipment. As part of the top management team at Safety Xpress, Mike is focussing on increasing his __________ skills as this is the most important skill needed at top management.

• conceptual

• technical

• behavioural

• interpersonal

Sarah is the human resource manager at DCM Logistics and her responsibilities include training the newly appointed employees and giving performance appraisals. These responsibilities refer to Sarah’s ________ role as a manager at DCM Logistics.

• representative

• leading

• monitoring

• negotiating

Jonathan is a senior civil engineer at Aurecon specialising in geotechnical engineering. As part of the lower-level management team at Aurecon, it is expected of Jonathan to train and communicate with newly appointed employees on both structure

foundations and earthwork designs. This refers to Jonathan’s __________ skills.

• interpersonal

• conceptual

• technical

• social

Mark is a young graduate who finds himself as a worker in a team of more senior employees. Which one of the following skills do you think Mark needs to focus on as he develops in his new role?

• technical skills

• interpersonal skills

• conceptual skills

• leadership skills

Entrepreneurship is a process of activities that are carried out to enable a business to accomplish its goals by employing human, financial and physical resources for that purpose.

• True

• False

Management is a process of activities that are carried out to enable a business to accomplish its .................. by employing human, financial and physical resources for that purpose.

Name the three (3) overlapping roles of managers in an organisation.