Pulse Review Game

All ADT Customers have Pulse automatically added with their security systems.

• True

• False

Which program do we use to help with Pulse issues?

• ADT Control

• Alarm.com

• MYADT

• Pulse Admin

True or False: We can view customers cameras for them.

• True

• False

In Pulse Admin, what is something we must NEVER do, even if the customer asks us to?

• Disarm the system

• Arm the system

• Check their open zones

• Unlock their account

True or False: We can arm the system for the customer if they ask us to.

• True

• False

If a customer has issues with their Pulse equipment, and we need to transfer to CTS, what should we ask first?

• Do you have power and is your internet working? Are you at the same location as the equipment? Which app are you using?

• Do you have power at your home? Are you at the same location as the equipment? Which app are you using?

• Are you at the same location as the equipment? Which app are you using?

True or False: We can send the Customer Troubleshooting Guide for Pulse cameras offline.

• True

• False

What is a reason we could use the Pulse Customer Portal for?

• Open zones, and low batteries

• To view the customers cameras

• To disarm their system

When we reset the customers pulse password, what happens that we should warn them about?

• it deletes their app

• We charge them $5

• It will reset their security questions

What is the customers username for Pulse app or website?

• They made up a username

• Their email address

• Their customer number