SC 2024 SOG FTB Quiz 1
Authored by K P
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Professional Development
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5 questions
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1.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
What is FTB KPI in core incentive for Telesales?
Revenue without ES & FS
TDI Shipment
FTB TDI Shipment & Retention
Active Customer
2.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
What is FTB KPI in core incentive for Field Sales?
Revenue without ES & FS
TDI Shipment
FTB Revenue & Retention
Active Customer
3.
MULTIPLE CHOICE QUESTION
10 sec • 2 pts
A loyalty definition for a customer that generated his first revenue within the last 3 months is …
New customer
Up-trading customer
Down-trading customer
Lost customer
Regained customer
4.
MULTIPLE CHOICE QUESTION
10 sec • 3 pts
A loyalty definition for a customer that generated no revenues during the observation period is …
New customer
Up-trading customer
Down-trading customer
Lost customer
Regained customer
5.
MULTIPLE CHOICE QUESTION
10 sec • 2 pts
A loyalty definition for a customer that was considered a lost customer but started generating revenues again within the last 3 months is …
New customer
Up-trading customer
Down-trading customer
Lost customer
Regained customer
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