Training Service Excellent Review
Authored by Ayu Safitri
Professional Development
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10 questions
Show all answers
1.
MULTIPLE SELECT QUESTION
30 sec • 1 pt
1.Customer Satisfaction atau kepuasan konsumen berkaitan dengan...
Customer Loyalty
Relation Marketing
Customer Profitability
Semua jawaban benar
2.
MULTIPLE SELECT QUESTION
30 sec • 1 pt
2.Elemen elemen dari Kepuasan konsumen yaitu...
Expectation
Performance
Comparision
Semua jawaban benar
3.
MULTIPLE SELECT QUESTION
30 sec • 1 pt
3.Bila konsumen puas maka akan memberikan dampak pada apa ?
Service Recovery
Relation Marketing
Consumer Profitability
Semua jawaban benar
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
4.Komitmen yang kuat dari konsumen untuk berlangganan kembali untuk membeli produk yang kita miliki disebut...
Kepuasan Pelanggan
Loyalitas Pelanggan
Satisfaction Recovery
Semua jawaban benar
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
5.Ciri ciri konsumen atau pelanggan yang loyal yaitu...
Melakukan pembelian kembali
Merekomendasikan produk suatu perusahaan kepada perusahaan lainnya
Tidak mudah dibujuk oleh pesaing untuk berpindah ke perusahaan pesaing
Semua jawaban benar
6.
MULTIPLE SELECT QUESTION
30 sec • 1 pt
6.Apa efek yang ditimbulkan atau akibatnya bila terjadi ketidakpuasan dari konsumen/pelanggan ?
Timbul keluhan pelanggan
Timbul gugatan di Pengadilan
Berhenti menggunakan produk / jasa kita
Semua jawaban benar
7.
MULTIPLE SELECT QUESTION
30 sec • 1 pt
7.Manfaat bagi perusahaan bila berhasil menciptakan kepuasaan pelanggan yang loyal yaitu..
Membangun customer relationship
Menciptakan customer retention
Menghasilkan customer referrals
Semua jawaban benar
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