Chapter 4- Customer Driven Quality Quiz

What is the core of the relationship with the customer?

• Brand of the product

• Quality of the product

• Price of the product

• Quantity of the product

According to Peter F. Drucker, what is quality in a product?

• What the supplier puts in

• What the retailer sells

• What the customer gets out

• What the manufacturer claims

What does leadership establish in an organization?

• Conflict among employees

• Diversity of opinions

• Unity of purpose

• Lack of direction

What is the essence of a company according to the text?

• Buildings and infrastructure

• Financial resources

• Products and services

• People at all levels

What approach involves managing interrelated processes to meet customer needs?

• Service approach

• Process approach

• Customer approach

• Product approach

Which cycle is associated with continual improvement?

• PECA cycle

• PDCA cycle

• PDSA cycle

• POCA cycle

What is the significance of customer feedback in product development?

• It is irrelevant

• It helps in improving the product

• It delays the production process

• It confuses the development team

How does effective communication contribute to organizational success?

• It creates chaos

• It fosters collaboration and understanding

• It leads to conflicts

• It hinders productivity

What role does innovation play in staying competitive in the market?

• It is unnecessary

• It is a hindrance

• It is essential for survival

• It is a luxury