Inbound Jun 24

In HDFC life Sanchay plus plan is it possible to take guaranteed payouts into lumpsum?

• Yes , 9% will be deduct from the future payouts and 9% from lumpsum also
• No , customer cannot avail payouts as lumpsum
• Yes , 9% will be deduct from the future payouts
• Yes , customer can take 100% payouts as lumpsum

How many days prior customer can place a request for Direct debit deactivation?

• 12 days prior to due date
• 7 working days prior to due date
• 7 days prior to due date
• 12 working days prior to due date

What is the process to activate Bill pay as a mandate?

• Customer can activate through bank
• Customer can activate from website
• We can share quick register link through Insta vass
• Customer cannot activate bill pay as per IRDAI rules

In HDFC Sl progrowth super II plan what are the premium allocation charges will be applicable during the 7th policy year?

• 0.03
• 0.04
• 0.01
• 0.05

How many benefit options are available under HDFC Smart women plan?

• 2
• 3
• 4
• 1

In HDFC Life Smart women plan what is the benefit on Spouse death under premier benefit option?

• No benefit will be payable
• Premium Waiver Benefit: Waiver and funding of 100% of your next 3 years' premiums
• Death benefit will be paid
• Fund value will be paid

What is the waiting period for death benefit in HDFC life Guaranteed savings plan?

• 60 days from policy inception
• 90 days from the policy inception
• 90 days from the due date
• 90 working days from inception

What is the maturity benefit under HDFC life Guaranteed savings plan?

• Customer will receive fund value
• Customer will receive sum assured and reversionary bonus and interim and terminal bonus if any
• Customer will receive sum assured on maturity
• Customer will receive sum assured on death

What is the process for excess premium refund if we have receive the second payment through direct debit? Note : NEFT details updates in Customer 360

• Will take a request for refund
• Will ask the customer to forward the cancelled cheque to [e-mail]
• Will ask the customer to upload the neft details through my account portal
• Will ask the customer to submit the cancelled cheque at branch

Customer called to customer care to enquire about the maturity payout status on 04-06-2024. Associate followed the verification and informed the customer to wait 8 working days from 04-06-2024 for payout. Then what would be the tagging disposition?

• TAT dependent
• Successfully resolved
• TAT dependent- Payout pending
• Redirected to service team