CSDD TEST

What are 3 online options when ordering?

• Today, Tomorrow, next week

• pickup, delivery, ship

• delivery, in store, drop off

• ship, express, next day

What types of deliveries are there?

• Contactless

• Store pickup

• Deliver to customer

• All of the above

What are some examples of calls we would get from a CSDD?

• The driver needs to schedule vacation

• The customer’s order has a lot of fat content

• An order is missing

• The driver’s van needs to be cleaned

What is KCI

• Kroger Call Indicator

• Kroger Customer Service

• Kroger Central Intelligence

• Kroger Customer Insight

What appeasement credit is used for any customer inconvenience?

• P40

• P30

• Customer Credit

• K40