Need Analysis

Why we should know the product and process?

• To decrease product quality
• To understand how the product work and how it can be delivered at end point.

• To ignore any potential issues
• To avoid understanding how they work

What is open-ended question?

• A question that is short and concise

• A question that can be answered with 'yes' or 'no'

• A question that cannot be answered with a simple 'yes' or 'no' and typically requires a more detailed response.

• A question that has only one correct answer

What is closed ended question?

• A question that can be answered with a simple 'yes' or 'no' or with a specific piece of information.

• A question that requires a lengthy response

• A question that leads to open discussions

• A question that can only be answered with emotions

What is leading questions?

• Questions that are never used in surveys

• Questions that have no specific purpose

• Questions that are always open-ended

• Questions that prompt or encourage a particular answer, often by implying a desired response.

Why it is important to do active listening?

• It can lead to misunderstandings

• It is not important in communication

• It is only necessary in written communication

• It is important for improving communication, building trust, showing respect, and ensuring understanding.

What if you do not have an answer?

• Clarify the question, research and respond.

• Pretend to know the answer
• Ignore the question
• Make up an answer

Why is it important to ask open-ended questions in a conversation?

• To limit the conversation

• To encourage detailed responses and deeper discussions

• To avoid any interaction

• To make the conversation more boring

What is the significance of active listening in a professional setting?

• Active listening is not important in professional communication

• Active listening can lead to misunderstandings

• Active listening is crucial for understanding clients, colleagues, and building strong relationships

• Active listening is only necessary in personal conversations

How do leading questions impact the flow of a conversation?

• They encourage open-ended responses

• They limit the conversation

• They guide the conversation towards a specific answer

• They have no effect on the conversation

How can paraphrasing help in effective communication?

• It can lead to misunderstandings

• It is not important in communication

• It is only necessary in written communication

• It helps in confirming understanding, showing empathy, and encouraging further discussion