Week - 4 - CRM Quiz Competition

1. The best way for a Call Center agent to use when a customer misunderstands product info?

• Paraphrase the information for clearer understanding

• 1. Redirect the customer to the company’s website

• 1. Send email with detailed product descriptions

• 1. Repeat the information slowly in same words

1. Customer says their car hasn’t hit the required mileage for service, what should agent do?

• 1. Advise waiting for the mileage threshold

• Check the service history before deciding

• 1. Schedule the service as planned

• 1. Cancel the Service Reminder

What need to be checked when this MIL comes on Cluster Meter of the car

• Service Due

• Battery issue

• Engine oil low

• Battery replaced

1. Fine amount for not carrying Original Mulkiya

• 1. No Fine

• AED 400

• 1. AED 200

• 1. AED 500

When should the customer pay the Traffic fine?

• Within one day of receiving the notification.

• Within one week of receiving the notification.

• Within one month of receiving the notification.

• Within one year of receiving the notification.

1. What should an agent do if a customer complains about a slow resolution process?

• 1. Offer some form of compensation for the inconvenience

• 1. Suggest the customer use online resources for faster service next time

• Apologize and reassure the customer that their issue is being prioritized

• 1. Explain steps of resolution process to help the customer understand the delay

1. Automatic Side steps can be installed at BMAA for which models :

• 1. Creta, Sportage, Patrol

• Patrol, Tundra, LC 300

• 1. Jeep, Fortuner, Patrol

• 1. Sportage, Fortuner, Tundra

What is the name of this part?

• Ignition coil

• Heater Plug

• Spark Plug

• Connecting Rod

1. Fridge Sold by BMAA are not equipped with :

• 1. Lighter Port

• Inbuilt battery

• 1. Extension wire

• 1. Electrical Port

"What is the fine for drivers who fail to stop when a school bus's stop sign is activated?"

• AED 500

• AED 750

• AED 1000

• AED 2000