Topic 1: What is business communication?

1. What is business communication primarily concerned with?

• • A) Leisure activities

• • B) Exchanging information for business-related tasks

• • C) Personal relationships

• D) Political discussions

2. Which of the following best describes internal lateral communication?

• • A) Communication that flows from a superior to a subordinate

• • B) Communication among employees at the same level within an organization

• • C) Communication between a business and its customers

• D) Communication that occurs during formal meetings only

3. Which form of communication is characterized by the use of spoken words?

• • A) Written communication

• • B) Non-verbal communication

• • C) Verbal communication

• D) Visual communication

4. Why is effective communication important for business organizations?

• • A) It increases the number of employees

• • B) It helps in managing time off

• • C) It enhances productivity and builds strong relationships

• D) It eliminates the need for training

5. Which of the following is an example of internal upward communication?

• • A) A manager sending a memo to employees

• • B) An employee submitting a feedback form to their supervisor

• • C) A team meeting led by a department head

• D) A presentation given to external stakeholders

6. What is one of the main advantages of written communication in business?

• • A) It allows for immediate feedback

• • B) It is informal and casual

• • C) It provides a permanent record of communication

• D) It is the fastest form of communication

7. Which method of business communication involves interaction via the internet for meetings and presentations?

• • A) In-person communication

• • B) Email communication

• • C) Web conferencing

• D) Instant messaging

8. Which type of communication is most effective for providing immediate feedback in a business environment?

• • A) Written communication

• • B) Non-verbal communication

• • C) Verbal communication

• D) Internal upward communication

9. In the context of business communication, what does active listening involve?

• • A) Ignoring the speaker

• • B) Repeating back what you have heard to show understanding

• • C) Preparing your response while the other person is speaking

• D) Multitasking during conversations

10. What is a key benefit of maintaining effective external communication with customers?

• • A) It reduces the need for employee training.

• • B) It increases the number of internal meetings.

• • C) It builds trust and loyalty with customers.

• D) It allows for more paperwork and documentation