Chapter 6 Training (Case study)

Describe the three phases of the needs assessment conducted by GlobalTech Solutions.

Answer explanation

Organizational, Task & Person

What were the two types of training included in the tailored training program at GlobalTech Solutions?

Answer explanation

Hard Skill & Soft Skill

Which training methods were highlighted as being used by GlobalTech Solutions, and for what purposes?

Answer explanation

on-the-job training, virtual reality (VR) simulations, and e-learning platforms.

How did GlobalTech Solutions ensure the effectiveness of its training program?

Answer explanation

GlobalTech Solutions implemented a robust evaluation framework to ensure the effectiveness of its training program

What role did AI-driven tools play in GlobalTech Solutions' training program?

Answer explanation

1. AI-driven tools played a crucial role in personalizing the learning experience and providing real-time feedback.

XYZ Corporation recently noticed a decline in customer satisfaction scores. They decided to implement a customer service training program. Which phase of training should they begin with?

• Implementation

• Evaluation

• Need Assessment

• Program design

ABC Manufacturing has invested in new machinery and needs to train its employees on how to operate it. Which type of training would be most appropriate?

• Soft Skill Training

• On the job Training

• Diversity Training

• Ethics Training

DEF Bank is focusing on preparing its middle managers for future leadership roles. What kind of training should they emphasize?

• Compliance Training

• Leadership Training

• IT/Computer Training

• Customer Service Training